Warranty of Playmore Products

5 YEAR WARRANTY on all HDPE and ECO-COLOR PLASTIC PRODUCTS under normal use and proper maintenance against structural failure due to fungal decay, termites, or splintering.

3 YEAR WARRANTY on STEEL COMPONENTS and STAINLESS STEEL HARDWARE under normal use and proper maintenance against structural failure due to corrosion or deterioration.

3 YEAR WARRANTY on POLYETHYLENE ROTO-MOLDED PRODUCTS under normal use and proper maintenance against structural failure due to deterioration.

FIRST YEAR WARRANTY on MOVING PARTS and all other MATERIALS not mentioned above under normal use and proper maintenance against structural failure due to corrosion, deterioration or manufacturing defects.

  • The above mentioned warranties do not include cosmetic issues, scratches, dents, marring, moderate warping, fading, issues related to expansion and/or contraction or discoloration.
  • The above warranties are valid only if the structures are erected in conformity with the layout plan and/or installation instructions provided by Playmore Design Corp; have been maintained and inspected in accordance with Playmore Design Corp’s instructions and/or CPSI standards; have not been subjected to addition or substitution of parts; and have not been modified, altered, or repaired by persons other than Playmore Design Corp or Playmore Design Corp’s designees in cooperation with installers.
  • Playmore Design Corp will have no warranty obligation with respect to the product if any of the following events occur: a) repairs required as a result of normal wear and tear (b)the product is subjected to abuse, misuse, negligence, improper or abnormal use, failure to maintain, fire, or accident including without limitation, acts of God, vandalism, or environmental pollutants (c) installation, fabrication, engineering service, maintenance or use of the product is not in accordance with the written installation requirement of Playmore Design Corp literature, applicable laws and regulations or industry standards: (d) installation, fabrication, engineering service, maintenance or use of the product is performed improperly, negligently, or by unqualified or unauthorized personnel or without competent supervision (e) the movement and/or collapse of the ground or structure on which the assembly incorporating the product is installed: (f) any variations in the original color, including but not limited to fading, discoloration and spotting OR (g) the product is altered or modified.
  • Purchaser’s sole remedy for any claim whatsoever, whether in contract, warranty, tort, or strict liability, shall be replacement with substitute product.
  • Warranties apply from date of delivery.
  • Moving of playground equipment: ASTM and CPSC guidelines require that any equipment moved must be upgraded to meet current safety standards. For continued warranty protection, Playmore Design Corp requires that Playmore Design Corp play equipment must be moved by a Playmore Design Corp certified installer or risk voiding this warranty. Upgraded equipment is not covered by this warranty.
  • Installation and/or labor costs are not included in replacement of warranty parts.
  • Shipping costs are not included after the first year on warranty parts.
  • Restocking: Playmore Design Corp may choose to restock play equipment in reusable condition for a 10% restocking fee plus shipping costs.
  • Maintenance checks at regular intervals are recommended by Playmore Design Corp and CPSC standards and are the responsibility of the OWNER. (See Maintenance Instructions in Installation Instructions included with each product).
  • Notice of any claim under this warranty must be given promptly to Playmore Design Corp in writing along with the original purchase invoice indicating the date of purchase and purchase price, pictures of the defective product and a detailed description of the defect. This notice shall be given within (I) thirty (30) days after receipt of the product if the claim is for nonconformity or breach which could be discovered by visual inspection or (II) thirty (3O) days after actual discovery of any nonconformity or breach. Any such claim shall be delivered personally or mailed postage prepaid, to Playmore Design Corp, 725 Providence Road, Suite 210, Charlotte, NC 28207, attention, Customer Service and shall be effective when personally delivered, or three (3) business days after mailing if mailed in the US.
  • NO OTHER WARRANTIES APPLY. THIS WARRANTY EXCLUDES ANY LIABILITY OTHER THAN EXPRESSLY STATED HEREIN, INCLUDING, BUT NOT LIMITED TO, ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. THIS WARRANTY IS NON-TRANSFERABLE.